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Moderator in Nairobi

  • International Rescue Committee (IRC)
  • Full time
  • Email

Signpost is an innovative digital initiative providing the humanitarian community with a platform to reach refugees, asylum seekers and crisis-affected communities around the world with accessible information. Signpost programming will take a holistic approach to address information needs in Kakuma, Hagadera (Dabaab) and Nairobi. Signpost is a useful information resource for people in need fosters more in-depth community, more trust, and, most importantly, more utility for its users.

Job Overview

IRC is seeking a Moderator to be based in Nairobi under the direct supervision of a Senior Editorial Officer. The Moderator will be responsible for communicating directly with Signpost users daily, replying to comments, messages, and questions.

Major Responsibilities

  • Engage users in conversations online based on the guidelines
  • Reply to messages and comments received on Signpost social media channels with the help of Signpost team and moderation guidelines.
  • Collaborate with Senior Editorial Officers, service mapping officer, Signpost manager and protection teams to develop thorough, vetted, well-researched answers
  • Feedback on representative and noteworthy comments and write an analysis of the day’s communications (including responses to posts, trends in conversation and information gaps).
  • Share insights, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis.
  • Analyse information gaps amongst the affected populations to feed into future content creation.
  • Keep up to date with all the new information put out on an ongoing basis and attend regular trainings as required.
  • Follow protocol to escalate any communication from vulnerable cases to Protection team.


  • Experience working with refugees, asylum seekers, displaced persons, refugee hosting communities
  • At least one year of experience working with social medial platforms
  • Typing speed of at least 30 words per minute
  • Knowledge of social media platforms such as Facebook
  • Ability to act with discretion, integrity, and diplomacy
  • An understanding of the power and importance of accurate information and the ability to exercise strong judgement in ensuring all answers are accurate.
  • High emotional intelligence
  • Diploma or advanced relevant technical (e.g. media, journalism, communication) qualifications
  • Advanced Kiswahili and English language skills, oral and written
  • Great attention to detail
  • Excellent verbal and written communication skills as well as, an overall ability to be clear and concise in all communications
  • Strong organizational and time-management skills; proven ability to prioritize and deliver on time
  • Strong analytic problem-solving skills
  • Ability to work both independently and in a dynamic, cross-functional team
  • Proficient in Microsoft Office suite (Word, Excel, PowerPoint etc.)
  • Demonstrated ability to work effectively with stakeholders at all levels.

International Rescue Committee (IRC)

The IRC responds to some of the world's worst crises, delivering aid that saves lives while paving the way for long-term recovery.